B2B Telemarketing To Keep Your
Company Visible During Shut Down
When dealing with sales, it is normal for business activity to slow during the year, where it can fluctuate up and down, going from the good, bad, to ugly depending on the quarter. However, most B2B companies have financial contingency plans to deal with such economic downturns. But how does a company stay afloat when the entire world halts to a grind by a virus, and a business is unable to conduct typical day to day operations? The COVID-19 pandemic has affected our lives, lifestyles, and finances by closing businesses large and small throughout the world. The notion that an economy can shift from healthy to teetering on the brink of disaster can have a destructive effect on an individual’s psyche, causing many people to panic.
The ultimate question has been suggested, do we risk our lives to save our economy, aka your businesses? The answer is a resounding —No. It doesn’t have to be so draconian, but it is important to note that for the foreseeable future, your B2B Company will have to change how it approaches sales and your customer’s needs if it wants to survive.
What to know:
1. The virus will have serious impact on supply chains
2. Companies will have to depend on e-commerce to maintain growth because of personal distancing rules
3. B2B salespeople will have to adjust their strategies to digital marketing techniques.
4. Lead Generation teams will have to think outside the box and sell on-the-go.
Actions to Take:
If you work in the B2B space and are concerned about the health of your business during this difficult time, know that there are ways to combat the situation and keep selling. Remember that your target market is spending more time online, which you can use to your advantage.
The first step a B2B company should do right now is to assess how bad your organization has been affected by the shutdown. Secondly, if your business is not considered essential service it will be important to determine ways in which you can still service your customers through non-human contact or by utilizing online collaborative tools. And lastly, take care of your team by staying in touch with them, and keeping them informed of the status of the business opening.
Here are some of the best Remote Work Tools for Remote Teams
Taking your business structure online can be an overwhelming concept. Do not try to manage everything by email. Project management systems can solve the problem of virtual teams to help organize documents and tasks to make it easier for shifting your business to an online structure.
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what’s being worked on, who’s working on what, and where something is in a process.
Imagine a whiteboard, filled with lists of sticky notes, with each as a task for you and your team. Now imagine that each of those sticky notes has photos, attachments from other data sources like BitBucket or Salesforce, documents, and a place to comment and collaborate with your teammates. Now imagine that you can take that whiteboard anywhere you go on your smartphone and can access it from any computer through the web.
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom Rooms is the original software-based conference room solution used around the world on board, conference, huddle, and training rooms, as well as executive offices and classrooms.
ProofHub is an online project management software that is trusted by hundreds of remote teams to bring everything in one place. Team members can have seamless interactions with fellow teammates and clients. ProofHub comes with plenty of features such as online proofing, discussions, chat to share feedback, and remote project management only at a central place. ProofHub being an all-in-one remote project management software is a must-have for teams that demand a higher level of management proficiency.
Basecamp is a popular choice among managers, teams, freelancers, and agencies for its simple functionality, clean design, and elegant usability. It’s a project management and team collaboration software solution that helps you manage projects and communicate with clients in a meaningful way. They offer a range of features and tools for sharing ideas, organizing conversations, and keeping everyone on the same page throughout the project.
At the same time, you get to experience limitations like no time tracking, no ability to archive topics, no subtasks, no professional team hierarchy, only outside integrations, etc. These limitations are the very reason why organizations and teams (especially growing teams) are looking for the best alternatives to Basecamp.
Slack is a messaging remote work tool that everybody loves. A digital space that helps in communication among teammates allows them to share ideas, share a comment in real-time, so everything moves swiftly. You can have all your team communication in one place wherever you go with a remote collaboration tool. When the teams are remote, they can use Slack channels for instant messaging and collaboration. It will bring all your team communication in one place, making managing remote employees a lot easy. Slack offers fully native apps for iOS and Android to give you complete functionality.
Google Drive is a cloud storage platform to keep all your files in one secure and centralized location. The remote workers can store and share documents, spreadsheets, and slide presentations. It can be used for reporting on weekly metrics. Additionally, Google Drive files can be synced across devices, so the individuals can view and update them from anywhere.
It doesn’t work so well to share large files over email. Therefore, Dropbox is a modern workspace that offers various features for managing remote employees. Remote workers can easily sync, share, and collaborate on documents. This cloud storage system has an API that makes it useful for remote collaborators. It allows for sharing big files – PowerPoint, photoshop, sketch with anyone.
Teamwork is a work and project management tool that helps in-house & remote teams improve collaboration, visibility, accountability, and ultimately results. Track every hour to boost your team’s productivity. The tool lets you invoice all tracked time and expenses. You can create custom time reports of time logged on the project. Export your report and time log entries as Excel, CSV, or PDF.
Troop Messenger is a comprehensive instant messaging app for businesses-small to large. Troop Messenger is a user-friendly office chat app compact with contemporary features addressing your business needs and necessities. It is a compact remote work tool for small, medium, and large enterprises. This high functionality, low-complexity tool deals with various domain specificities. Team members can interact via instant messaging, audio and video calling, location and file sharing, and by creating unlimited groups on the go.
Kickidler is an employee monitoring software for the next generation. It has a robust set of tools that help increase the dedication of your team members. They features include time tracking, employee productivity analysis, efficiency dynamics, as well as an unlimited number of real-time screens and the option to record the history of actions on the computers.
Hub staff will make you more productive and will make your time work for you. You can keep track of where employees are spending their time and what tasks they are working on at a given time. Its eye-catchy features include online time-sheets, employee scheduling, screen recording, employee monitoring, payroll software, GPS tracking, online invoicing, and project budgeting, and many more.
Nextiva is a cloud phone system that empowers teams to communicate with customers and colleagues regardless of their location. The platform offers a host of features such as a mobile app, call forwarding, call groups, website live chat, and more – designed to give your team the ability to connect with people on-the-go, from their office phone, smartphone, laptop, or tablet.
10to8 is scheduling software for remote teams that want to make appointments happen. 10to8 enables organizations to arrange virtual staff meetings and online scheduling with clients. What’s more, the native Zoom integration allows you to jump on video calls straight from your calendar. 10to8 can handle teams spread across multiple time zones, and the 2-way calendar sync with most calendar apps ensures that double-bookings don’t happen. The automated reminders will help your team keep track of meetings and show up on time, and so eliminate wasted time and confusion.
LiveAgent is a powerful multichannel help desk software that’s also rated as the #1 live chat software for SMB in 2020. It helps every business exceed customer expectations through personalized customer support. The software is packed with over 180 help desk features, including a ticketing system with a universal inbox, live chat, a built-in call center, integrations with social media, customer portals, and knowledge bases. Besides these features, it also allows you to use gamification features, spam & fraud protection, detailed analytics, various filters, SLAs, and the option to use LiveAgent in 39 different languages.
The software automatically distributes incoming tickets to departments and agents, making it the perfect workflow automation tool. The advanced live chat feature enables you to chat with your customers in real-time and also lets you see what they are typing on live chat before they hit send, so it allows you to prepare your answers and exceed your customer’s expectations. LiveAgent enables you to talk to your customers over the phone, but also supports PC to PC calls via its call center. If your business has social media profiles, you’ll be able to monitor keywords, answer Tweets, and respond to comments and messages on Facebook and other social media networks right from your LiveAgent dashboard. Using this help, desk software will improve your agent’s productivity and efficiency while increasing your customer’s satisfaction.
B2B Telemarketing to keep you company visible during Shut Down
Sustaining your business remotely by implementing some of these tools, you may find that your business not only survives but is better built for the future.
Stay productive, and stay safe!
If you have any questions concerning this or other business marketing strategies, contact Grindstone Business Development Group by calling 1-888-724-7463.
Interested to find out more about Grindstone’s Appointment Setting Services with a B2B Telemarketing Company? Contact us here.
To learn more about B2B lead generation techniques please visit www.b2bleadexperts.com for more industry information.
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